At Addex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your data when you use our app, website, and services in compliance with the Protection of Personal Information Act (POPIA) of South Africa, as well as requirements set by the Apple App Store and Google Play Store.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services:
1.1 Personal Information
- Name, surname, and contact details
- Email address and phone number
- Billing information when required
- Device identifiers
1.2 Non-Personal Information
- App usage data
- Analytics on ad performance
- Device type and operating system
2. How We Collect Information
- Directly: When you sign up, contact us, or use our services
- Automatically: Through cookies, app usage tracking, and analytics tools
- Third Parties: From advertising and analytics partners
3. How We Use Your Information
- To provide, personalize, and improve our services
- To facilitate targeted advertising
- To process payments where applicable
- To communicate important updates
- To comply with legal obligations under POPIA and international regulations
4. Sharing of Information
We do not sell your information. We may share it with:
- Service Providers: For hosting, analytics, and payment processing
- Legal Authorities: When required by law
- Business Partners: For marketing purposes, only with your consent
5. Your Rights under POPIA
- Access: Request what information we have about you
- Correction: Update or correct your data
- Deletion: Request deletion of your information unless legally required to retain it
- Opt-out: Opt-out of direct marketing communications
To exercise these rights, contact us at Inshaan.omar@addex.co.za.
6. Data Security
We implement technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.
7. International Data Transfers
We comply with applicable laws when transferring data outside South Africa and adhere to relevant international privacy standards.
8. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze app performance, and provide targeted ads. You can manage cookie preferences through your device settings.
9. Children’s Privacy
Our services are not directed to individuals under 13. If we become aware of data collection from minors without consent, we will delete it.